Can you exchange tickets on ticketmaster

I thought ordering from ticketmaster would be a good idea. It was fast, easy and when it asked if I would recommended it to friends and family I said absolutely. I most deff change my mind about that. I understand weather can't be controlled but understanding and refunding should be allowed.

By any and all service. I purchased tickets to the 90s funkfest in Bonner Springs, Kansas. I purchased tickets for the Migos and Future concert and Migos did not perform. There was no mention beforehand of Migos not performing. I would never have paid a fraction of what I paid if I had known Migos would not be there. There wasn't even any notice for me to sell my ticket before the concert either.

Beyond disappointed. This is just blatant fake advertising and there wasn't even a substitute performer for Migos. We purchased a ticket for my daughter to go to the circus,and she wasn't able to make the event. We then asked for refund and they told us 5 to 7 business days for our refund. When my fiance called them about their refund the lady told her that there was nothing they could do.

Not someone else in his place. Ivan is the front man for FFDP and it will not be the same with out him. I want a refund! He's the reason I and my gf bought the tickets to watch him perform. We want a refund due to this! Kanye abruptly ended his show in Sacramento at the Golden One Center. I want a refund. Kanye West ended his concert after a fifteen minutes rant and one song performance. How may I obtain a refund for my tickets?

We had to leave as the last train back to NJ was at am I believe he did not perform until after midnight. Horrible what he did to his fans after waiting 19 years.

This is a damn shame! How do I get a refund on my Janet Jackson concert tickets. For the Albuquerque tour date. I have been calling their number to get a refund for the Janet Jackson concert which has been canceled for awhile now. It has NOT happened yet.

I'm unable to get through to get a refund for the Janet Jackson concert. I am still waiting on a refund this Janet Jackson concert it has been more than business days. I just want my damn money back!!! Ticket master sucks!!! Can't EVER get through to their line. That's messed d up. Ticketmaster are refusing to refund me the difference.

Absolutely disgraceful way to treat their customers!!! After, I realized that I HAD been charged for the two original tickets and called them to ask for another refund for the single ticket I bought Ticketmaster is not on site.

Our policy is no refunds no exchanges but we By phone, by internet, by venue, by store, and by automated phone system? There are They carry all the credit cards, They do their homework, They join fan clubs, radio station web If you don't like our fees and charges which is what we make to operate then It out of state? Well isn't Ticketmaster convenient to have. We always guarantee your seats. Do you honestly think we can guarantee US mail delivery?

Each day I tried to download the tickets unsuccessfully. Credits cannot be used for resale tickets, third-party tickets, ticket insurance, or gift cards.

The Event Organizer will determine which future events, venues, and ancillary purchases are eligible, as well as the amount of the credit including any potential promotional amount. The amount of the credit will not include any additional add-ons or upgrades included in your original purchase such as parking , which will be refunded to your original method of payment used at time of purchase. Please note that credits typically have an expiration date, and must be used before that date.

Credits are non-transferable, may not be sold, are not redeemable for cash, and may not be combined with other promotions. Credits may not be applied to previously placed orders and may not be redeemed to purchase tickets for the same event as the tickets in your original purchase for which you accepted the credit. Please note that, if the Event Organizer offers you a choice of either a refund or a credit, you cannot get a partial refund; whatever selection you make i.

Any and all requests for a refund or credit are final and cannot be changed once initiated. For many events, certain tickets may be exchanged for tickets from us of equal or higher price. A per ticket exchange fee may apply. All merchandise purchases are final, and in no event will there be refunds, exchanges, or credits for merchandise purchases. Chargebacks and Other Refund Prohibitions.

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Should you do so, your tickets are subject to immediate cancelation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist, and from any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

Special note about resale tickets purchased from TicketExchangebyTicketmaster. This policy is in place because, when you place your ticket request on TicketExchangebyTicketmaster.

To be clear: if we have provided you with an Order Confirmation email for your TicketExchange purchase, even though you may have not received your requested tickets, we have already committed to acquiring and securing those tickets for you. Please order tickets only after you are certain you want them.

The following applies only to resale tickets to Illinois events: If you purchase resale tickets to an event located in Illinois, you will receive a refund of the amount you paid for that resale ticket if: a the ticketed event is canceled in which case you will not receive a refund of any shipping or delivery fees ; b that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or has been canceled by the issuer due to non-payment, unless the ticket is canceled due to an act or omission by you; c the ticket fails to conform to its listing description; or d you failed to receive that ticket.

The following applies only to resale tickets to New York events: If you purchase a resale ticket to an event located in New York, you will receive a refund of the amount you paid for that resale ticket if: a the ticketed event is canceled in which case you will not receive a refund of any shipping or delivery fees ; b that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or has been canceled by the issuer due to non-payment, or that the event described on the ticket was canceled for any reason prior to purchase of the resold ticket, unless the ticket is canceled due to an act or omission by you; or c that ticket fails to conform to its listing description, unless you have pre-approved a substitution of tickets.

All information on accounts and orders must be valid and are subject to verification. Orders are subject to credit card approval, and are processed only after the billing address associated with your credit card and other billing information have been verified.

Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder—such as name, address, email address, phone number, IP address, or other account or billing information—are subject to cancelation, at any time.

Furthermore, if your order is canceled for any of the foregoing reasons, we may sell your tickets to another customer without further notice. Different combinations of delivery methods may be offered, depending on a number of factors—including but not limited to the venue or country where the event is to be held, the country in which you live, whether the event is in person or virtual, how much time is left before the event starts, whether it is a holiday season, and the nature of the demand for the event.

Delivery options are determined by the Event Provider and can vary from event to event. Please carefully review the list of delivery methods offered during the purchase process. For security purposes, we can only ship tickets to the billing address on file with the method of payment that is used for your purchase.

Generally, some of the following delivery methods may be offered:. Mobile - for events that occur in the United States or Canada. US Mail - for events that occur in the United States or Canada, but only if you place your ticket order such that there is enough time for you to receive the tickets which will be shipped via USPS First Class Mail prior to the date of the event.

If the event is in the United States, then you will only be able to use this delivery method if you have a United States or Canadian billing address. Print-at-Home - for events that occur in the United States or Canada. Will Call - for events that occur in the United States or Canada. Courier Delivery - for events that occur in Canada, but only for purchasers who use a Canadian billing address. Expedited Delivery - for events that occur in the United States, but only for purchasers who use a United States billing address.

You may also choose other delivery options available for your event. Orders shipped via expedited delivery cannot be delivered to a P. Special note about delivery of tickets purchased from TicketExchangebyTicketmaster. If the amount you pay for a ticket is incorrect regardless of whether it is incorrect because of an error in a price posted on the Site or otherwise communicated to you , if you are able to order a ticket before its scheduled on-sale or presale date, or if you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket or the order for that ticket and refund to you the amount that you paid.

This will apply regardless of whether the error occurred because of human error or a transactional malfunction of the Site or other Ticketmaster operated system. We will not be liable for travel or any other expenses that you, or anyone else, incurs in connection with errors of this nature.

If a refund is processed in error, or a refund exceeds the original amount paid, we reserve the right to recharge the original method of payment used at time of purchase. When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window.

Looking up tickets using multiple browser windows could result in losing your tickets, errors occurring during the purchase process, or timer expiration.

Balls, pucks, and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during, and after play or performance. If struck, immediately ask an usher for directions to a medical station. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor.

You bear all risks of inclement weather. Event date and time are subject to change. Please see the Limitation of Liability section in the Terms of Use for additional limits on our liability. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness —including, without limitation, exposure to COVID or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted—and you hereby waive any and all claims and potential claims against Ticketmaster, Live Nation, and the Event Organizer—and against any companies affiliated with Ticketmaster, Live Nation, or the Event Organizer—relating to such risks, hazards, and dangers.

The Event Organizer reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language, or who fails to comply with Event Organizer Rules.

Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused. A ticket is not redeemable for cash. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event.

You grant permission to us, the Event Organizer s , our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event regardless of whether before, during or after play or performance for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

In the case of virtual events, you may view the virtual event solely for your own personal purpose. You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means, resell views of any virtual event, or allow others to log into your account for the purpose of watching a virtual event.

You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation.

Under certain facility rules, certain items may not be brought into the premises, including without limitation: firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants e. Unlawful resale or attempted unlawful resale of tickets, including but not limited to counterfeit or copy of tickets, is grounds for seizure and cancelation without compensation.

Certain maximum resale premiums and restrictions may apply in some states, and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies.

Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller such as brokers or individuals , we recommend that you purchase tickets directly through us, through authorized partners, or from the venue box office to ensure ticket authenticity.

Tickets may not be used for advertising, promotions, contests, or sweepstakes, unless formal written authoriza tion is given by us. Skip to Main Content. Home Ticketmaster. Expand search. Search Search. If no suitable performance can be found, a full refund of the original purchase price will be issued. Tickets may be exchanged for any other single performance on sale at time of exchange, subject to seat availability, blackout dates, sold-out performances, and other restrictions.

Exchanges may not be made for same performance. Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue:. New York. North American Tour. Exchange Policy. Fee will be waived within 24 hours of original purchase. Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue: a. For tickets purchased via Ticketmaster, contact Ticketmaster Customer Service at www.